Our Responsibility

This Privacy Policy (“Privacy Policy“) describes the collection, storage and use of personal information collected by Health-Connected Limited (“we“, “us” or “our“) in connection with our website at www.RemindMeCare.com (“Site“), our applications available to download onto PCs, tablets and mobile phones (“Apps“), and other products or services offered by us through the Site and/or the Apps (collectively, the “Services“).

This Privacy Policy (together with our Terms of Use) sets out the basis on which we will process any personal data we collect about you and the users of Remindmecare that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting and continuing to use this site, you are accepting and consenting to the practices described in this Privacy Policy.

This Privacy Policy was last updated on 05/11/2015. Please check back regularly to keep informed of updates to this Privacy Policy. Capitalised terms which are not defined in this Privacy Policy are defined in our Terms of Use.

About us

The Site and Services are controlled by Health-Connected Limited, a company registered in England with company number 07987967 with whose registered office is 32 Admiralty Way, Teddington, TW11 0NL. For the purposes of the Data Protection Act 1998, Health-Connected Limited is the data controller, registered with the Information Commissioner’s Office under number ZA093002.

Children under 18 years of age. The Services is not intended to be used by children under 18 years of age.

Information we may collect from you

We may collect and process the following data about you:

    Information you give us: you may give us information about yourself when you use our Services, fill in forms on our Site and Apps, or correspond with us by phone, e-mail, social media or otherwise.

  • Register to use our Services, fill in forms on our Site and Apps, or correspond with us by phone, e-mail, social media or otherwise.
  • use Remindmecare to create an administrator account
  • register one or more user(s)
  • create a Care Circle comprising family members, friends, key professionals or services used by a user
  • make communication with anyone in your Care Circle
  • upload User Content
  • report a problem with our site

The information you give us may include your name, nickname, address, date of birth, e-mail address, phone number, financial and payment information, information about any special needs you may have, time zone, photograph, location, preferred language settings, gender, and Life Story. If you choose to invite a Family Member to use the Services, you may also provide us with this information about your Family Member(s).

We will also collect information about any transactions you make on the Site

We may combine information we collect from you with information we collect from other Family Members

Information we collect about you / is automatically logged: each time you visit our site we may collect (automatically or otherwise) the following information:

  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you vieed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number
  • Information we receive from other sources: We work closely with third parties (including, for example, technical and payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them. We may combine this information with information you give to us and information we collect about you.
  • Cookies: our website uses cookies to distinguish you from other users of our Site and to provide you with an optimum browsing experience. Cookies also enable us to collect general browsing information which allows us to improve our Site.

How We Use Your Information

We may use information held about you in the following ways:

  • to enable you, your Family Members and (if relevant) your formal carers to use our Service;
  • to notify you about changes to our Services;
  • to ensure that content from our Site and Apps is presented in the most effective manner for you and for your computer;
  • to process transactions to which you are a party;
  • to administer our Site and Apps and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • as part of our efforts to keep our Site and Apps safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to make suggestions and recommendations to you and other users of our Services about goods or services that may interest you or them; and
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. Once you have registered with us, we will only contact you by electronic means (e-mail or SMS) with information about goods and services which you have indicated an interest in or which are similar to RemindMeCare.
  • If you agree that we may use your data in this way, or to pass your details on to third parties for marketing purposes, please complete the relevant box situated on the form on which we collect your data.

Disclosure of Your Information

We will not share your information with selected third parties without explicit consent, these third parties could include:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate/anonymised information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

We may disclose your personal information to third parties:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others which would be sent to you by the Services.

We will not disclose personal information about identifiable individuals but we may provide aggregate/anonymised information about our users.

  • Analytics and search engine providers that assist us in the improvement and optimisation of our Site

Where we store your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your details for payment and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Passwords
Where we have given you (or where you have chosen) a password which enables you to access certain features or parts of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Whilst we operate security measures in line with industry standard, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third Parties

In order to provide increased value to our visitors, we may link to sites operated by third parties. We have no control over third party sides or their privacy and data collection practices.

Third-party applications, toolbars, services and websites (e.g., Facebook if you use your Facebook account with the Services or the third party apps/games/videos accessed through the Service) may also collect, use, and share information about you and your device and your usage. This Privacy Policy does not cover any third parties, their products, actions, or their services. We cannot control how third parties collect, use, or secure your data. For information about third party privacy practices, please consult their privacy policies. Only download applications from reputable third parties.

Data Retention

We reserve the right to delete accounts that are inactive for a period of more than 12 months.

Your Rights
You have the right to ask us not to process your personal data for marketing and only give permission for other such purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by only ticking/checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at copyright@remindmecare.com

Our Site and Apps may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you and will require you to prove your identity with 2 pieces of approved photographic identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files..

Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact
Please don’t hesitate to get in touch with us at team@remindemcare.com if you have any questions, comments or requests regarding this Privacy Policy – we welcome all feedback.